Making a purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order.

We accept card and Paypal payments online.

BAC’s payments are available on request

Orders will only be dispatched where full payment has been received.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

We reserve the right to refuse or restrict any purchase.

Shipping & handling

Upon receipt of your order we aim to dispatch your order as quickly as possible.  Note. if ordered on a Friday shipment would be on the Monday and UK bank holidays would be shipped on the next working day.

Any orders received before 14.00 Monday to Friday (exclusive of bank holidays) we aim to dispatch the same day, orders received after 14.00 will be disptached the next working day, unless otherwise advised differently.

For all special delivery services i.e. by midday, by 10.30am, by 09.00am or a Saturday delivery, these will only be dispatched the day of the order if ordered by our 14.00 Monday to Friday cut of point,  Any orders received after this time will be dispatched the next working day on the scheduled service selected.  Saturday requests ordered after 14.00 on the Friday, will automatically be shipped on the Monday (excluding bank holidays) for a by 09.00am delivery service the next working day.  Please contact us should you have any queries or after the 14.00 shut of point.

We go to great lengths to package all our items using quality packaging materials to help the items on a safe journey.

All items purchased from MX5 Heaven are sent by our designated courier.  We determine our carriage & packaging prices on the size, weight and packaging materials required for the item.

Should you require your own courier service to collect to reduce carriage costs, we are happy to oblige please contact us for more information.  Please note. any collections arranged by you we do not & cannot take any responsibility once they have been dispatched from our premises.

Orders for body panels and items sent via pallet would be required for somebody to receive them on delivery.

Pallets would be scheduled with you at the time of your order.  Example of palletized items engine, gearbox and any other heavy items.  We feel this is an unbeatable service for these particular items.

Body panels would need to be opened and checked before signing for, to ensure that they have not been damaged in transit.  If your consignment is damaged please refuse the consignment and contact us immediately; any body panel consignments signed for are deemed to be in good condition and unfortunately we cannot take any liability for damages once signed for.

Delivery schedule

We aim to dispatch your order as quickly as possible.

UK mainland consignments are sent with our 24 hour designated courier.

We are happy to ship consignments internationally and ask you to preferably contact us for a quotation before purchasing.  For international consignments we tend to offer our appointed courier service which we find the most competitively priced and delivered within a shortened time scale than other postal services can offer.

Some examples of estimated times are:

2 days – Belgium, France, Germany, Luxembourg, Netherlands & the Republic of Ireland

3 days – Austria, Denmark, Liechenstein & Switzerland

4 days – Czech Republic, Italy, Slovakia & Spain

5 days – Estonia, Finland, Hungary, Poland, Portugal, Slovenia & Sweden

6 days – Bosnia – Herzegovina, Bulgaria, Croatia, Greece, Iceland, Latvia, Lithuania, Montenegro, Norway, Romania & Serbia

All other areas please enquire

The above international delivery times are based on parcels within a maximum girth of 300cm and under 30kgs, all parcels above this girth and weight would need to be palletised or found alternative methods of shipment, please enquire for more details and pricing

The contract will be performed within 30 days, unless the parties agree to a different period.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

Back orders

If for some reason your item is not in stock, we will contact you immediately to back order the item for your or offer a refund in full.

Tax charges

Prices shown within our website are shown in GBP (British Pound Sterling) and exclude Value Added Tax (VAT)

VAT at the current rate will be applied to the order at the time of checkout.

Countries outside of the EU will be exempt of VAT

International consignments the recipient is responsible for any local import duties, taxes and customs clearances, these charges are not included in the cost of the goods or delivery prices.

Credit card security

When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption.  They are only decrypted after they reach our computer.  They are not held in clear text on any web site.

MX5 Heaven is PCI DSS (Payment Card Industry Data Security Standards) Merchant Compliant, based on the information we provide involving security policies, procedures, and regulations.

Guarantee

MX5 Heaven strives to guarantee your satisfaction.

If you are for any reason not fully satisfied with your goods, please return them to us within 30 days of your invoice date, a returns number can be obtained by contacting us directly on 01305 268149.

Upon receipt of the item we will conduct our security checks and providing the goods are in the same condition we will offer you an exchange or refund you in full for the item.

Unfortunately we cannot refund the carriage costs.

This policy does not affect your UK statutory rights.

Returns policy

Cancelling and returning unwanted items

Should you need to cancel or return an item that is unwanted due to incorrect ordering or incorrect identification then we are happy to take the item back, contact must be made to us within 7 working days of delivery.

Returns cannot be accepted for personalised goods, goods made to order and where the security seal has been broken.

Refunds will be paid within 30 days and will only be issued to the same payment method originally used.  It is the responsibility of the customer for the costs of returning the item and is responsible for the risk of any damage or loss when returning.

Faulty and wrong items

Should you of been sent the wrong item or a faulty item, please contact us within 7 working days and return the item to our returns address.

We will then offer the choice of a replacement item or a refund.

Carriage costs of returning the faulty or wrong item to us will be reimbursed; return carriage costs over £15.00 please contact us before sending.

Refunds and security checks

All items returned to us will be security checked and tested upon receipt as standard procedure, upon confirmation the item is the same item originally sent we will then offer you with the choice of replacement part or a refund on the item.

It is the responsibility of the customer for the costs of returning the item and is responsible for the risk of any damage or loss when returning.

Refunds will be issued against the original invoice less the carriage and packaging costs and a 20% handling charge.  Not applicable to faulty and wrong items.

Refunds will be paid within 30 days and will only be issued to the same payment method originally used.

Returning items

Items must be notified to us within 7 workings days and returned to us within 30 days and will not be accepted after these periods.

All goods being returned to us must be made clear with a returns number, this can be obtained by contacting us directly on 01305 268149 or email info@mx5heaven.co.uk

Returns address: –

MX5 Heaven Limited

Returns Department

Unit 1 Charminster Farm Industrial Estate

Wanchard Lane

Charminster

Dorset DT2 9RP

Complaints

Should you have any complaints please email us at info@mx5heaven.co.uk or contact us directly on 01305 268149, we will endeavour to resolve your dispute in a confidential, fair and effective manner within 5 working days.

Privacy policy

This privacy policy applies to MX5 Heaven Limited’s website www.mx5heaven.co.uk.  We at MX5 Heaven take your privacy seriously. This policy covers the collection, processing and other use of personal data under the Data Protection Act 1998 (“DPA”) and the General Data Protection Regulations (“GDPR”).

For the purpose of the DPA and GDPR we are the data controller and any enquiry regarding the collection or processing of your data should be addressed to Nicola Crook at our address Unit 1 Charminster Farm Industrial Estate, Wanchard Lane, Charminster, Dorset, DT2 9RP.

By using the Website you consent to this policy. We are registered with the Information Commissioner’s Office for this purpose.

Information we collect

We will collect personal data on this Website only if it is directly provided to us by you the user, e.g. your e-mail address, name, home or work address and telephone number, and therefore has been provided by you with your consent.  Normally you will only provide such details if you [wish to sign up for our free e-newsletter or other resources, or] are making a purchase from us.

We also use analytical and statistical tools that monitor details of your visits to our website and the resources that you access, including, but not limited to, traffic data, location data, weblogs and other communication data (but this data will not identify you personally).

Your payment information (e.g. credit card details) provided when you make a purchase from our website is not received or stored by us. That information is processed securely and privately by the third party payment processors that we use. MX5 Heaven will not have access to that information at any time. We may share your personal data with our payment processors, but only for the purpose of completing the relevant payment transaction. Such payment processors are banned from using your personal data, except to provide these necessary payment services to us, and they are required to maintain the confidentiality of your personal data and payment information.

 Use of your information

We may hold and process personal data that you provide to us in accordance with the DPA and GDPR.

The information that we collect and store relating to you is primarily used to enable us to provide our services to you, and to meet our contractual commitments to you. In addition, we may use the information for the following purposes:

  • To notify you about any changes to our website, such as improvements or service/product changes, that may affect our service;
  • If you are an existing customer, we may contact you with information about goods and services similar to those that were the subject of a previous sale to you;
  • Where you have consented to receive such information, to provide information on other parties’ products or services that we feel may be of interest to you;
  • Where you have consented to receive our e-newsletters, from time to time to provide that to you.

Disclosure of your information

We may disclose your information to regulatory bodies to enable us to comply with the law and to assist fraud protection and minimise credit risk.

Where you have consented for us to do so, we may provide your data to selected third parties who may contact you about their goods or services that you may be interested in.

If you do not want us to use your data for our [or third parties’] use, you will have the opportunity to withhold your consent to this when you provide your details to us on the form on which we collect your data, or you can do so by writing to us at the address detailed in clause 2, or sending us an email to info@mx5heaven.co.uk at any time.

Please be advised that we do not reveal information about identifiable individuals to our advertisers but we may, on occasion, provide them with aggregate statistical information about our visitors.

Controlling the use of your data

If you have given us consent to use your data for a particular purpose you can revoke or vary that consent at any time. If you do not want us to use your data or want to vary the consent that you have provided you can write to us at the address detailed in clause 2 or email us at info@mx5heaven.co.uk at any time.

Where we store and transfer your data

As part of the services offered to you, for example through our Website, the information you provide to us may be transferred to and stored in countries outside of the European Economic Area (EEA) as we use remote website server hosts to provide the website and some aspects of our service, which may be based outside of the EEA, or use servers based outside of the EEA – this is generally the nature of data stored in “the Cloud”.  It may also be processed by staff operating outside the EEA who work for one of our suppliers, e.g. our website server host, or work for us when temporarily outside of the EEA.

A transfer of your personal data may happen if any of our servers are located in a country outside of the EEA or one of our service providers is located in a country outside of the EEA. If we transfer or store your personal data outside the EEA in this way, we will take steps with the aim of ensuring that your privacy rights continue to be protected, as outlined in this privacy policy and in accordance with the DPA and GDPR. If you use our service while you are outside the EEA, your personal data may be transferred outside the EEA in order to provide you with these services.

We do not use or disclose sensitive personal data, such as race, religion, or political affiliations, without your explicit consent.

We may disclose your personal data outside of our group: (a) in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets; and (b) if MX5 Heaven’s business is bought by a third party, in which case personal data held by it about its customers will be one of the assets to transfer to the buyer.  However any such transfer will only be on terms that the confidentiality of your personal data is protected and that the terms of this privacy policy will continue to be complied with by the recipient.

Otherwise, we will process, disclose or share your personal data only if required to do so by law or in the good faith belief that such action is necessary to comply with legal requirements or legal process served on us.

You have the right to opt out of our processing your personal data for marketing purposes by contacting us at info@mx5heaven.co.uk

Security

The transmission of information via the Internet or email is not completely secure.  Although we will do our best to protect your personal data, we cannot guarantee the security of data while you are transmitting it to our site; any such transmission is at your own risk.  Once we have received your personal data, we will use strict procedures and security features to try to prevent unauthorised access.

Where we have given you (or where you have chosen) a password so that you can access certain parts of our site, you are responsible for keeping this password confidential.  You should choose a password it is not easy for someone to guess.

Third party links

You might find links to third party websites on our website. These websites should have their own privacy policies, which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.

Use of cookies

Our Website uses cookies.  We use cookies to gather information about your computer for our services and to provide statistical information regarding the use of our Website. Such information will not identify you personally – it is statistical data about our visitors and their use of our Website. This statistical data does not identify any personal details whatsoever. We may also gather information about your general Internet use by using a cookie file. Where used, these cookies are downloaded to your computer automatically. This cookie file is stored on the hard drive of your computer, as cookies contain information that is transferred to your computer’s hard drive. They help us to improve our Website and the service that we provide to you. All computers have the ability to decline cookies. This can be done by activating the setting on your browser which enables you to decline the cookies. Please note that should you choose to decline cookies, you may be unable to access particular parts of our Website. Where we work with advertisers on our Website, our advertisers may also use cookies, over which we have no control. Such cookies (if used) would be downloaded once you click on advertisements on our Website.

Your rights

The DPA and GDPR give you the right to access information held about you by us. Please write to us or contact us by email if you wish to request confirmation of what personal information we hold relating to you. You can write to us at the address detailed in clause 2, above, or by email to info@mx5heaven.co.uk. There is no charge for requesting that we provide you with details of the personal data that we hold. We will provide this information within one month of your requesting the data.

You have the right to change the permissions that you have given us in relation to how we may use your date. You also have the right to request that we cease using your data or that we delete all personal data records that we hold relating to you. You can exercise these rights at any time by writing to us at the address detailed in clause 2, above, or by email to info@mx5heaven.co.uk.

Changes to this policy

We may update these policies to reflect changes to the website and customer feedback. Please regularly review these policies to be informed of how we are protecting your personal data.

We welcome any queries, comments or requests you may have regarding this Privacy Policy. Please do not hesitate to contact us at Unit 1 Charminster Farm Ind. Estate, Wanchard Lane, Charminster, Dorset, DT2 9RP or info@mx5heaven.co.uk.

Version : May 2018

This Privacy Policy has been provided by the legal resource www.legalo.co.uk.