MX5 Heaven Information

About Us MX5 Heaven are completely dedicated to your total satisfaction.
If you have any suggestions or comments please email us using the link on the store page.

Our Contact details:
MX5 Heaven
Unit 2 Charminster Farm Industrial Est.
Wanchard Lane
Charminster
Dorset DT2 9RP United Kingdom
Telephone : 01305 268149
Email : info@mx5heaven.co.uk

A division of Diverse (UK) Limited
Registered in England & Wales
Registered Office : 24 Cornwall Road, Dorchester, Dorset DT1 1RX
Company No. 04511018
VAT Registrtaion No. :

Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept credit card payments. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.

We accept Visa, Mastercard, Maestro, Solo, JCB Cards & Visa Electron. You may send your credit card information via telephone, phone, fax, or over the Internet. No payments are taken from your credit card utill your goods are ready to ship.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping And Handling All orders received before 2.00pm Monday to Friday, we will aim to ship the same day.

Delivery charges are based on the weight and size of the consignment.

Delivery Schedule We aim to dispatch your order within 24 hours from receipt of all information and availability of stock. All items are shipped on a 2 -3 day service but we can organize next day deliveries on arrangement at an additional cost.

Heavier items are shipped via a courier service which will require a signature upon delivery.

All international orders are generally received within 5 days of dispatch, but cannot guarantee to countries outside of the EU due to local customs.

Back Orders If your item is not in stock, we will back order for you. You will always be emailed or contacted with the option to cancel your order if you would rather not wait.

Tax Charges All prices are inclusive of 17.5% Value Added Tax (VAT) unless stated otherwise.

It is the customers responsiblity for any local import duties and taxes chargable on any item(s) sent to countries which are outside the EU.

Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantee All goods sold by MX5 Heaven will carry a 30 day guarantee from the date of invoice.

Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can telephone on +4401305 268149 or write to us at Unit 2 Charminster Farm Industrial Est. Wanchard Lane Charminster Dorset DT2 9RP United Kingdom

Privacy Policy MX5 Heaven do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.

Returns Policy We go to great lengths to ensure that goods are in working order and packaged correctly before shipping, However if you find you have ordered the wrong item or an item has been damaged through postage, we ask you to inform us within 3 days from receipt of the goods and that all goods must be returned within 30 days from invoice date.

It is the responsibility and at the expense of the customer to ensure that goods are returned suitably packaged, using a method whereby proof of delivery can be obtained where necessary.

Upon receipt of the items we will either send you out an exchange item or we will endeavour to refund the cost of the item, excluding carriage and packaging on non-damaged items, within 5 working days. Please note that there may be a 5% handling charge (calculated total value of invoice including delivery) for non-faulty items, but maybe waived out our discretion.

Refunds on damaged goods will only be refunded upon receipt and inspection.

All electrical items are non-exchangeable and non-refundable due to the potential damage that may be caused.

We do not except any liability of any claim(s) in regard to labour costs/charges involved in the fitting, removal and or changing of the parts supplied by the company. We would recommend that parts ordered should be fitted by a competent motor technician to ensure that components are fitted correctly and do not Jeopardise the safety or reliability of your vehicle.